AWS Machine Learning Blog· Pasquale DeMaio·· 6 h ago
AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service
AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service
AI summary
AWS has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for AWS Connect Customer. This recognition marks an important milestone for our team, and it reflects years of work pushing on what's possible in customer experience.
Selection record
Threshold 60Official, first-handFirst 18Second 18
Not admittedSum of both 36 < twice the threshold 120
- Source tier
- Official, first-hand; this tier's threshold is 60
- Pre-filter
- passed：正文明确提及生成式与代理式AI功能
A model scores each item twice, independently, against one written standard, out of 100. An item is admitted only when the two scores add up to twice the threshold. The threshold is set per source tier.
Source: AWS Machine Learning Blog · aws.amazon.com