AWS named a Leader in Gartner CCaaS Magic Quadrant for fourth year running
What happened
On 28 October 2026, the AWS Machine Learning Blog announced that Amazon Connect has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for the fourth consecutive year. The post says Connect Customer applies generative and agentic AI across the whole process, from identifying the customer and handling the issue through to resolution, with every action auditable and human intervention available where needed. Earlier coverage gave no further detail; this is the latest development.
Written by AI from the reports · updated 2 h ago
Timeline
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- AWS Machine Learning BlogAWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service
AWS has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for AWS Connect Customer. This recognition marks an important milestone for our team, and it reflects years of work pushing on what's possible in customer experience.
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