AWS Machine Learning Blog· Kenneth Salmon·· 3 d ago
How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore
How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore
AI summary
ShipStation Global's engineering team built Deckhand, an AI IT help desk agent for Slack on Amazon Bedrock AgentCore. It answers routine IT questions from a curated knowledge base, reads error-message screenshots, and files Jira tickets. In its first three months it resolved 97.5% of channel queries with a 96% positive feedback rating.
Selection record
Threshold 60Official, first-handFirst 34Second 34
Not admittedSum of both 68 < twice the threshold 120
- Source tier
- Official, first-hand; this tier's threshold is 60
- Pre-filter
- passed：构建AI IT帮助台Agent，含模型与工具细节
A model scores each item twice, independently, against one written standard, out of 100. An item is admitted only when the two scores add up to twice the threshold. The threshold is set per source tier.
Source: AWS Machine Learning Blog · aws.amazon.com