AWS Machine Learning Blog· Angela Mapes·· 7 d ago
Aderant builds intelligent ticket triage with Amazon Nova
Aderant builds intelligent ticket triage with Amazon Nova
AI summary
Aderant used Amazon Nova Lite through Amazon Bedrock to build an intelligent ticket analyser for its 38-person SierraOps team, automating ticket context gathering, classification and routing.
Selection record
Threshold 60Official, first-handFirst 22Second 22
Not admittedSum of both 44 < twice the threshold 120
- Source tier
- Official, first-hand; this tier's threshold is 60
- Pre-filter
- passed：用Amazon Nova构建AI工单分类系统
A model scores each item twice, independently, against one written standard, out of 100. An item is admitted only when the two scores add up to twice the threshold. The threshold is set per source tier.
Source: AWS Machine Learning Blog · aws.amazon.com