U Mobile builds AiDaH AI customer service platform on Amazon Bedrock AgentCore
What happened
On 5 November 2026, the AWS Machine Learning Blog published a first-hand report on U Mobile's build of its AI-Driven Agentic Helpdesk (AiDaH) on Amazon Bedrock AgentCore. According to the report, the platform covered more than 150 operational scenarios across six business units within a year, with ticket volumes in key categories falling by as much as 84.5%. The platform uses a six-layer architecture, is delivered through Microsoft Teams, contains eight agents in total, and was opened to 50 L2 call centre and store users in the third quarter of 2026.
Written by AI from the reports · updated 4 h ago
Timeline
Follow the reports to see the event from each side.
- AWS Machine Learning BlogHow U Mobile built agentic telco operations with Amazon Bedrock AgentCore
U Mobile, Malaysia's newest 5G network provider, built AiDaH, an agentic AI operations platform on Amazon Bedrock AgentCore that moves beyond AI assistance to autonomous action across telco operations. Nine months after production launch, AiDaH handles over 150 operational scenarios across six divisions, cutting trouble tickets by up to 84.5%.
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